Patient Information

Welcome to Harpenden Smiles Dental Studio

We are delighted that you have chosen one of Obex Dental’s leading practices for your dental care needs and the practice team is committed to always providing you with excellent clinical treatment and patient care throughout your journey. In order for us to maintain this level of service, we do have set terms and conditions for dental appointments which we require all patients to adhere to.

Cancellation Policy

If, for any reason, you need to cancel a dental or hygiene appointment, we require a minimum of 24 hours’ notice or it will be considered a short notice cancellation, for which we reserve the right to charge a £60 cancellation fee – exceptional circumstances are at the discretion of the practice management team.

Non-attendance Policy

If a patient fails to attend a booked appointment without prior notification, a non-attendance fee will be applied. This fee will be calculated on the surgery time lost, at a minimum value of £60.